MY EXPERIENCE | MY EXPERTISE
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  • Discipline | Choosing between doing and not doing

    Discipline | Choosing between doing and not doing

    Discipline is a matter of doing and not doing. It is a choice we make. We have to consider the consequences to be consistent and successful.

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  • Goal in Life | Living For Others or Oneself

    Goal in Life | Living For Others or Oneself

    The goal in life may mean living for others. Or it may not. Our journey could be our real purpose and what we do with it.

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  • Measuring Empathy | Sensitivity vs Quality

    Measuring Empathy | Sensitivity vs Quality

    In the cutthroat BPO industry, measuring empathy is a vital yet elusive challenge. It’s not just about ticking boxes; true connection elevates customer experiences. Companies must prioritize empathy training and leverage tech to quantify compassion, or risk losing touch. Forget metrics; empathy is the game-changer that keeps customers coming back.

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  • Lie | Right or Wrong For Me or You

    Lie | Right or Wrong For Me or You

    I met this person once and he said that as long as they are happy, he is not doing anything wrong. He also said that as long as the other person doesn’t know, he is not lying. What you don’t know won’t hurt you, right? Or is it?​

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  • Investment | Breaking the fear of the unknown

    Investment | Breaking the fear of the unknown

    Most people do not invest. And for those some who do, most are not successful. This leaves us with a very small percentage of the population that gains from investments.

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