professional development Archives - MY EXPERIENCE | MY EXPERTISE
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Tag: professional development

  • Choosing business over people

    Choosing business over people

    Choosing business over people may sound like a bad thing. However, it is the reality. Businesses exist to earn money. And most companies will result to drastic measures to ensure profits are there, even if it means letting go of people.

    Of course, the business comes first. In all honesty, if the business is not profitable, there would not be jobs. But, when staff reduction happens, more work is given to the few left. Have we considered its impact on their mental health?

    Truth be told. We all know this. Businesses exist to make money. Whatever the “whys” or “vision statements” there are that business owners say, it is all about money. Why even venture into something that will take up too much time and effort if it is not about it. Right?

    It’s an undeniable fact that the primary goal of businesses is to generate revenue. While entrepreneurs may articulate lofty mission statements and aspirations, the underlying driving force is financial gain. It’s rational to question the rationale behind investing significant time and resources if not for the pursuit of monetary success. The bottom line is a critical factor in the existence and sustainability of any enterprise, shaping decisions and strategies at every turn.

    Businesses exist because of money. We join any company because we want to get paid. It is not because we believe in the company’s mission and vision. We needed the job. We need to work. We need to get paid. We need the money.

    Understanding the relationship between businesses and individuals is crucial in today’s world. Indeed, the financial aspect is a significant driving force behind why individuals seek employment. While monetary compensation is a key factor in job decisions, it’s essential to acknowledge that other elements also play a role. Factors such as job satisfaction, personal fulfillment, opportunities for growth, and alignment with the company’s values and vision also contribute to the overall work experience. By considering these additional aspects, individuals can strive for a more comprehensive and rewarding employment journey, where financial stability harmonizes with personal and professional growth.

    And as much as we want to believe that the business takes care of its people first, money will always become a priority when push comes to shove. When bad situations are rising endangering the existence of the business, aside from reducing other costs, it is the labor force that will really feel the impact.

    In times of economic hardship or organizational restructuring, employees often bear the brunt of the burden. This can lead to heightened stress, decreased job satisfaction, and even implications for their physical and mental well-being. It’s essential for businesses to navigate challenging times with empathy and a focus on finding equitable solutions that prioritize the welfare of their employees, who are integral to the success and sustainability of the enterprise.

    Now, how much effort you put into your work, become recognized, climb the corporate ladder, and earn that covetous title, if profits are down, none of those will matter. You are still at risk of losing that job.

    It’s undeniable that the value of hard work, recognition, career advancement, and achieving coveted professional titles is significant in the pursuit of a successful and fulfilling career. However, it’s crucial to acknowledge that in the dynamic and competitive landscape of the professional world, the performance and financial stability of the organization hold immense importance. Despite an individual’s dedication and accomplishments, when a company’s profits decline, it can lead to challenging circumstances, including the potential risk of job insecurity.

    The impact of economic downturns, unexpected market shifts, or internal financial challenges within an organization can overshadow individual achievements and hard work. This situation can result in increased vulnerability to potential layoffs, restructurings, or other workforce adjustments, regardless of an employee’s efforts and contributions to the company’s success. Therefore, it’s essential for professionals to not only focus on personal career development but also remain cognizant of the broader economic and organizational factors that can influence the stability of their employment.

    Navigating through such circumstances requires a multifaceted approach, which may involve proactive measures such as enhancing professional skills, diversifying expertise, fostering strong internal and external relationships, and staying informed about industry trends. Additionally, maintaining a flexible and adaptable mindset can be pivotal in responding to fluctuating organizational dynamics while safeguarding one’s professional standing.

    Staff reduction impacts a lot of things. The first obvious one is workload. Those who will be considered to stay will do as much as twice as before for the same pay as before. Morale gets impacted especially for those who feel they could be next. Mental health gets affected as stress, pressure, longer hours, and lack of sleep gets you just to make sure the business survive this turbulent times.

    A lot of people have told me that moving from one company to another is all about the money. Well, that can not be farther from the truth. Again, we join companies because we need to get paid for the work. Other stuff like company brand names, we know people, we believe in what they do, etc, are just additional reasons we tell ourselves to justify the move and not to come off to other people as someone who is just after the money.

    When considering a job change, it’s important to take into account various factors that contribute to overall job satisfaction and fulfillment. While financial compensation is undoubtedly a significant aspect of any job, it’s not the sole driving force behind professional decisions. As individuals, we seek opportunities that align with our values, allow us to grow personally and professionally, and provide a sense of purpose.

    Company culture, the potential for career advancement, the opportunity to work on meaningful projects, and a supportive work environment are all factors that can weigh heavily in the decision to transition from one company to another. These elements contribute to a fulfilling work experience and can significantly impact overall job satisfaction. It’s important to acknowledge and prioritize these aspects alongside financial considerations when evaluating potential career moves.

    So, if businesses prioritize money and people are there for money, what can we do?

    First, do not get attached to the business name/brand. Second, save and invest. Third, accept that the world works as it is. Can change but I don’t know as to what.

    At the end of the day, no matter what inspirational words you read, or what motivating vision you see, or even promises of a great career track, when profits are not met, the business will always take action to get more money.

  • When you realize your “NO” is powerful

    When you realize your “NO” is powerful

    Have you tried saying NO to things that life throws at you that you do not like? Or are you still saying YES because you have no choice?

    When I started working for a call center, I had no idea what I was getting into. All I know is that I have to get a job because I have a family to support. It was almost a year from my graduation rites and I was still looking for work.

    So, just armed with knowing how to speak English and the knowledge that I’ll be talking to customers, I took my chances in one of the pioneers of call centers in the Philippines.

    As I stepped into the call center, the buzzing atmosphere and the constant sound of ringing phones were overwhelming. Despite the initial challenges and the uncertainty of what lay ahead, I was determined to give my best. Gradually, I became more adept at handling customer inquiries, resolving issues, and developing my communication skills. The experience taught me resilience and the value of perseverance during tough times. I realized that this job not only provided for my family but also helped me grow both personally and professionally. Each day brought new experiences and opportunities for growth, and I am grateful for the lessons I learned during my time at the call center.

    And from then on, I had progressed my career from an agent to becoming a workforce management professional who, for those who do not know, is the one who determines how many people do we need to hire, keep, and/or let go. As a workforce management professional, I have been responsible for forecasting staffing needs, creating schedules, monitoring attendance, and adjusting staffing levels as necessary to meet service level and budget targets. This role requires a deep understanding of the business’s operations, the ability to analyze data and workforce trends, and the skill to make strategic decisions that impact the organization’s performance and the employees’ well-being. It’s a challenging yet rewarding position that plays a crucial role in the success of an organization.

    As of this moment, my entire career is all about saying YES. Following what my supervisor told me. Doing things that the manager was asking me to. Acting differently to manage the perception of others. And so on.

    Eventually, this created a very stressful situation for me. Listening to what other people say and changing. Doing things to their liking. Being the person people expect you to be. These are just some that took a toll in me.

    It’s unfortunate when we find ourselves in situations where we feel compelled to constantly say yes and conform to the expectations of others. This pattern can be draining and may lead to feelings of disconnection from our true desires and ambitions. It’s essential to find a way to assert our own needs and aspirations while maintaining professionalism and cooperation in the workplace.

    One approach is to practice assertiveness, which involves expressing our thoughts and needs in a direct and respectful manner. By communicating openly with supervisors and managers, it’s possible to establish boundaries and express our perspectives on tasks and projects. Additionally, seeking opportunities for personal and professional development can empower us to take control of our career path and pursue roles and tasks that align with our genuine interests and strengths. Remember, it’s not about always saying no, but about finding a balance that honors both our own ambitions and the needs of the organization.

    Before you get those eyebrows crossed because of what you read and say that it is my fault for being such a person, I ask you first to look back on your career up to now and think of the times when you were the one in control of the work in accordance with what you want. I bet there are just very few and little moments or even, you can not remember anything at all.

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    Now, what I am trying to say here is the moment you say NO (well, not disrespectful to your boss) to things around you (not just work) and only say YES to things and everyone that matters to you, personally, you will have a more peaceful life enjoying doing things that you put value on.

    The essence of learning to say “no” without being disrespectful and embracing the power of “yes” towards the things and people that truly matter in both personal and professional spheres is a fundamental principle of leading a more fulfilling and peaceful life. When you prioritize your commitments and responsibilities based on personal values and significance, you create a life characterized by genuine happiness and contentment. It allows you to invest your time and energy in endeavors that resonate with your beliefs and aspirations, fostering a sense of purpose and fulfillment. This approach enables you to savor every moment and activity, knowing that they align with your authentic desires and contribute positively to your overall well-being.

    There comes a point in our lives that we all have to make a realization of what is important for us. What are the things we consider that will bring impact to our lives and to those people around us are the things we value. Thus, when we get to this point, we can honestly say NO to things that we do not care about and only say YES to everything we want. This transition signifies a moment of clarity, a shift in perspective that allows us to discern between the essential and the superfluous. It’s the moment when we realize the power we hold to prioritize our own happiness and well-being, as well as the positive influence we can have on the lives of others. Saying NO to the unnecessary enables us to focus our energy on endeavors that truly resonate with our aspirations and values, empowering us to wholeheartedly embrace the opportunities and experiences that align with our authentic desires. By consciously choosing to prioritize our passions and the things that truly matter, we shape a life that is rich in meaning and fulfillment, resonating authenticity and purpose in every aspect. This intentional approach to decision-making becomes a catalyst for personal growth and genuine connections, fostering a sense of contentment and empowerment that permeates every facet of our being.

    Let me rephrase it a little. It is saying NO to those that you think will not bring you closer to your goals and only saying yes to those that will. We are still all different so my NOs will be different from your NOs.

  • | expectations

    | expectations

    What if your actual work is not what you expected when you were hired?

    Jim is wearing his usual white polo shirt tucked with his blue jeans pants. This is what he always wears in the office. He was following what Steve Jobs and Mark Zuckerberg do for their clothes. The minimal decisions on small things to make every day, the more he has time to think about important things.

    The supervisor who reports to him is about six months into the team. He is not new. He had worked with him before in their previous company and he knows he could trust him to do the job. He has proven over and over again that he can deliver so to him, there is no doubt in his mind that he would take care of their deliverables while he was gone.

    Jim took a week-long vacation to celebrate his birthday with his family. During this time, he had disconnected from any means of communication at work. He keeps a strict rule on this. Whenever he is on vacation, during the weekend, or already out of his shift, he totally disconnects. He doesn’t have a work email or messaging app on his phone and he keeps his phone for personal use. Anyway, if something is really urgent, they can call him.

    The week he got back from vacation, Jim talked to his boss to get updates. Nothing unusual, she said. I was able to get what I need from the team, she said. Just a few follow-throughs we need to complete this week, she said.

    Good, I thought. Then there is no need to backtrack and we continue moving forward.

    Jim and his boss start about 3 hours before the rest of their team starts. The business provides customer service 24 hours a day so the schedule of the entire team is spread out throughout the day.

    A little past 8 in the morning when Jim sent a message to his supervisor:

    Hey. Good morning. Ping me when you are here and let’s talk. Just give me updates.

    His supervisor replied, I am here. We can talk in about 30 minutes. That works?

    Alright. Just come here in the room, Jim replied.

    Ok. His supervisor replied. Jim stood up to get coffee from the pantry which by this time would be empty as people are starting to log on to their desks.

    When Jim got back he was surprised to see his supervisor by the door waiting for him.

    “Mark, how are you? You seem 15 minutes early.”, Jim said while approaching Mark and motioning him to get inside the room.

    “I have nothing yet to do so I decided to come here since I know you’ve been here and have free time now.”, Mark said while pulling out the chair in front of Mark’s table to sit down.

    Jim went to his seat at the other side of the table and settled his silver coffee mug down on the table while grabbing the chair to sit down.

    “How are things? Any issues while I was out? Anything urgent on our plate this week?” Jim asked as he sat and swiveled a little bit on his chair.

    “No issues. Nothing urgent for this week. Our usual client meetings. I was able to provide Sam with what she asked for last week. I worked from 5 to 5 so I could cover the team as she kept reaching out to me.”, Mark said.

    “Why? That’s long. Where was Steve?”. Steve is one of Jim’s supervisors who is mainly responsible for the later hours as Mark covers the early part of the day.

    “He was in. But Sam always reached out to me which surprised me as her questions were Steve’s scope.”

    “Ok. And what happened?”

    “I was able to give to her just like what I said.”

    Jim sensed something else was bothering Mark.

    “Ok. Which to me is good except the long hours. What is bothering you?” Jim asked.

    Mark took a deep breath before saying, “This is not what I had signed up for.”

    Jim didn’t want to jump to conclusions so he asked Mark what did he mean by it.

    “You know with everything that had happened with my transfer, to my role, to my salary, and last week, it was like more was being expected from me. I feel like my compensation is not enough for the work I am doing.”, Mark responded calmly.

    Mark was having issues with his compensation, role, and level. He joined the company under a different department and has been there for eight months before he moved to Jim’s department with the expectation that he would get promoted and of course, better compensation. Six months into their department, that has not happened yet because of processes that were missed and he is suffering because of it.

    “What happened? Why are you feeling this way now?” Jim asked. They discussed his situation before and he is scheduled to be promoted in three months. Jim now is wondering what caused him to get all these concerns back.

    “When you were out, it felt like everything is my responsibility even if it is not my scope. That I did not expect. It is like I was supposed to deliver things when in fact, you got Steve to do that. That made me think again about my role and compensation which until now, I have not gotten. I feel it is just unfair.” Mark explained.

    “What else?”, Jim asked to see if there is anything else.

    “I am tempted to entertain the offers I am getting outside. Same work I am doing. Higher compensation than what I have. But I do not want to leave. I like it here. I like working with you. It is just that last week, it hit me with all the things Sam kept asking of me. This is not what I signed up for. Why am I even here?”

    “Okay.”, Jim started. “There are two ways how to see what is happening to you. One, it is unfair for you to do the work without being compensated enough. That we are working out already and because of how large our company is, there are processes that we must strictly adhere to. You know in that aspect, I do not have enough influence.”

    Mark nodded as this he understood clearly and they both talked about it were before.

    “Second”, Jim continued, “is to view what happened as what to expect in two or three years. What you experienced last week is a taste of how is it like to have a higher position. It is very noisy. It is very stressful. It is a level that will require most of your time. It is a level that will drain your brain power. It is where you work almost nonstop.”

    “That is my world.”, Jim added while leaning back for a bit on his chair. “It is much noisier on Sam’s level which you know I had been and I do not want that for me as I do not get to do other things I want.”

    “Now, if you look at it from that perspective, ask yourself, is this what I want to do for five or ten years? Because if it is, then whatever your situation now, will get rewarded in the future. And if not, and that is fine, at least you know what could happen in the future if you decide to move further up. Settling where you are now is okay in terms of what you do. But do not expect big rewards.” Jim finished while looking at Mark’s eyes. He picked up his mug and sipped his coffee.

    “Yeah. I think everything just weighed down on me and brought back my issue because of the incessant questions from Sam. Is she really like that? I don’t get that much time with here except last week when you were out.” Mark replied while rocking back and forth on his chair.

    “She moves fast because she had a lot of things to complete and she trust us to get our own department in order so she doesn’t need to think about it which is what we have been doing.” Jim answered with a tinge of pride.

    “I think I just got overwhelmed. But don’t worry Jim, I will still do what you except me to do. That I can promise you. I’ll wait and hope that my status will finally be fixed in the next three months.”, Mark said with a little bit of conviction.

    “Good to hear.” Jim stood up. “I know you keep to your commitments and promises. That is why I want you in the team.” Jim slowly walked towards the door and opened it.

    “Just remember what you experienced and decide if that, along with the possibility of more money and more stress, is something you can do for five years.” Jim said while Mark was standing up and walked towards the door.

    “I can’t say now but yes. That is something for me to think of. Thanks Jim.”